Padmakar Phad

Senior Payments Manager iGaming

Dubai, United Arab Emirates

Profile summary

Strategic Senior Payments Manager with 4 years of experience shaping global payment operations and commercial negotiations. Trilingual in English, Marathi, and Hindi with extensive GCC experience and cross-cultural team leadership across Africa, Asia, LATAM, and Europe. Known for reducing processing costs, scaling regional payment channels, and optimizing transaction success rates. Committed to driving scalable financial infrastructure and maintaining rigorous risk governance.

Career highlights

Global Payment Operations: Oversaw global payment gateway operations for transactions exceeding 5,000,000 in monthly processed transaction volume across Africa, Asia, LATAM, and Europe.

Commercial Negotiation: Negotiated commercial terms with payment providers, resulting in reduced processing costs by 0.5 to 2.5 percent.

Regional Channel Onboarding: Onboarded regional payment channels including UPI, PIX, and M-Pesa, resulting in increased deposit success rates by 5 percent.

Publisher Database Management: Compiled and maintained a structured database of 500 independent regional publishers, validating audience metrics and regional demographics using analytical tools.

Key skills

ProfessionalTransaction Processing Failed Transaction Resolution Settlement Discrepancy Resolution Deposit & Withdrawal Management Payment Method Uptime & Requisite Health Monitoring Gateway Incident Escalation Chargeback Management Recall Mitigation Approval Rate Dispute Resolution Reconciliation Manual Credit Governance VIP Payment Operations Leadership & Process: Team Leadership (20+) KPI Management SLA Governance Delay Attribution SOP Development Staff Training & Onboarding Crisis Management Cross-Functional Coordination Providers & Commercial: PSP Coordination Provider Audits Provider Back-Offices B2B Negotiations Escalation Risk & Fraud: Anti-Fraud Operations Suspicious Pattern Detection Payment Risk Management Internal Fraud Detection Jira Confluence PSP Back-Offices Google Sheets Approval Rate & Decline Analysis Escalation Management Excel / Google Sheets

Professional experience

Senior Payments ManagerMay 2023 - Jun 2026
iGaming NDA (Brazilian Operator)Dubai, UAE

Directed global payment gateway operations across Africa, Asia, Latin America, and Europe, managing digital wallet integrations and commercial negotiations with external providers. Represented the operator at international industry events in Dubai to establish network connections and secure global payment service provider integrations.

  • Managed Apple Pay and Google Pay gateways configured for high-converting player traffic.
  • Negotiated commercial terms with payment providers, reducing processing costs by 0.5 to 2.5percent.
  • Oversaw global payment gateway operations for transactions exceeding 5,000,000 dollars in monthly processed volume.
  • Identified declining payment routes and executed PSP switches before conversion drops affected revenue.
PSP & Payments Manager
iGaming NDA (Brazilian Operator)

Coordinates payment gateway integrations while collaborating cross-functionally with legal, compliance, product, and technical teams to launch new channels across regional markets.

  • Manages active relationships with 15 payment gateway providers to optimize transaction success rates.
  • Monitors key payment metrics including approval rate, conversion rate, and success rate by geo and PSP.
  • Onboarded regional payment channels including UPI, PIX, and M-Pesa, increasing deposit success rates by 5%.
Payment Operations Specialist
iGaming NDA (Brazilian Operator)

Directs daily payment operations for high-volume transaction queues involving deposits and withdrawals, ensuring system uptime and rapid execution. Reconciles payment service provider reports against internal databases, tracks failed transactions, and acts as the primary operational contact for customer support payment disputes.

  • Audits user transaction histories to identify fraud, bonus abuse, multi-accounting, and suspicious behavioral patterns.
  • Analyzes transaction data before approving payouts and manages withdrawal requests to ensure full correctness.
Account CoordinatorJan 2022 - May 2023
Viral NationToronto, Ontario Canada

Shaped account coordination strategy, steering regional project operations and financial oversight. Managed corporate stakeholder reporting and onboarding workflows for international partners and high-profile talent.

  • Maintained operational oversight for campaign budgets totaling 4M across multiple regional projects.
  • Analyzed project delivery data to generate performance and ROI reports.
International ConsultantNov 2021 - Dec 2021
Viral NationToronto, Ontario Canada
  • Compiled and maintained a structured database of 500 independent regional publishers, validating audience metrics and regional demographics using analytical tools.
  • Audited publisher profiles against strict target criteria, filtering out non-compliant entities and corporate-owned accounts to ensure database integrity.

Languages

English · Professional

Marathi · Fluent

Hindi · Fluent